I create and maintain different types of technical content while naturally integrating with varying kinds of software-development teams. I easily engage with different departments to get the information that I need. I create varying types of content, for example, user guides, technical descriptions, embedded documentation, and user-interface copy. My content is designed for different types of audiences, ranging from beginners to experts in various professions.
My expertise lies in simplifying the complicated so that anybody can understand it.
I use standards and frameworks to write briefly and consistently to make humans quickly and thoroughly understand what they read.
Snow Software is a cutting-edge software-development company that leads the field of software asset management. I create and maintain different content and solutions for the development teams that I am part of. The work is diverse and I often invent creative solutions to complex problems. I adhere to documentation standards in my writing, such as The Microsoft Writing Style Guide and The Chicago Manual of Style, and have created the technical-writing tone of voice. I initiated the creation of our company-wide glossary.
I provided technical support both regarding the products that Snow Software developed and the internal IT environment. I experienced company growth from 40 to 800 people and trained support staff, built the knowledge base from scratch, and performed different types of IT- and quality-related testing and software implementations.
Anticimex is the Nordic leader in pest control and had many different types of offices and types of users all over Sweden, all of which were serviced by myself. I installed and maintained servers, clients, software, and the network infrastructure. I was responsible for the company-wide backup solution. I created and performed IT-related tests, quality assurance, software migrations (e.g., Microsoft Windows XP to Windows 7 and Microsoft Office 2003 to Office 2007), software packaging and distribution, project management, and wrote technical documentation. Anticimex adhered to the ITIL framework, which incorporated all IT work.
Four colleagues and I controlled the entire IT environment for two different government entities: Socialtjänstförvaltningen and Miljöförvaltningen. I installed and maintained all servers, clients, network infrastructure, and printers. I packaged and distributed software for our users, supported them, performed IT-related tests, quality assurance, and created technical documentation. I was entirely responsible for one network with 500 users in almost sixty physical locations. I trained users in Microsoft Office and created e-learning classes that were used by hundreds of users.
I ensured hardware availability and software installation and provided second-line support.
I was the sole network and IT technician. I maintained all servers, clients, and software, e.g., handled user accounts and maintained Microsoft Exchange Server. I was responsible for and personally dealt with all software support and software purchases.
I performed junior IT technician duties: supported users in different countries, upgraded hardware, and performed much troubleshooting.
I provided last-level support duties regarding Microsoft Office for 12,000 users.